Information Receptionist
Major duties include, but are not limited to:
Serves as the initial, as well as the final point of contact for Veterans, Family Members and Guests entering and leaving the Adam Benjamin, Jr. VA Outpatient Clinic in Crown Point Answers questions submitted regarding My HealtheVet communication and provide clarification to Veterans and families on form submittal to ensure all proper guidelines and directives are followed Assists the patient in the use of the My HealtheVet web portal Seeks methods to help promote the My HealtheVet program to both internal and external customers Provides administrative support for the My HealtheVet program at CBOC level Generates patient data cards for Veterans using the Veteran's Health Identification Card (VHIC) system Utilizes the VHIC processing system and software to generate card requests Provides resources and assists Veterans and Patients with registration paperwork, My HealtheVet authentication, and VHIC processing Work Schedule:
Monday - Friday; 7:
30am - 4:
00pm Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Information Receptionist/PD19149O Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/28/2020. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-03 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
working with office equipment including computers, fax, copiers; providing directions and information to visitors; receiving phone calls; providing customer service. OR, Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have two (2) years of education above high school. . OR, Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education as listed above You will be rated on the following Competencies for this position:
Interpersonal Skills Computer Skills Communication Skills Team Work Customer Service Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work required prolonged periods of time standing, walking along with Patients, their families and visitors, and sitting at a computer for extended periods of time to perform work. May be required to push a wheelchair, bend or kneel to obtain information or to assist patients, and carry light objects such as files, clipboards, medical records, etc. Work Environment - Work is performed throughout the facility and in an office setting. The Medical Center treats veterans with a wide variety of unknown medical problems including psychiatric patients. The work environment involves the normal risks typical of an office with the additional risk of dealing with patients who may be hostile or irrational as well as occasional encounters with medically emergent patients and those with infectious diseases. Regular visits are necessary to various outpatient clinic and inpatient areas as well as administrative offices. Safety precautions are sometimes necessary. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Serves as the initial, as well as the final point of contact for Veterans, Family Members and Guests entering and leaving the Adam Benjamin, Jr. VA Outpatient Clinic in Crown Point Answers questions submitted regarding My HealtheVet communication and provide clarification to Veterans and families on form submittal to ensure all proper guidelines and directives are followed Assists the patient in the use of the My HealtheVet web portal Seeks methods to help promote the My HealtheVet program to both internal and external customers Provides administrative support for the My HealtheVet program at CBOC level Generates patient data cards for Veterans using the Veteran's Health Identification Card (VHIC) system Utilizes the VHIC processing system and software to generate card requests Provides resources and assists Veterans and Patients with registration paperwork, My HealtheVet authentication, and VHIC processing Work Schedule:
Monday - Friday; 7:
30am - 4:
00pm Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Information Receptionist/PD19149O Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/28/2020. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-03 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
working with office equipment including computers, fax, copiers; providing directions and information to visitors; receiving phone calls; providing customer service. OR, Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have two (2) years of education above high school. . OR, Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education as listed above You will be rated on the following Competencies for this position:
Interpersonal Skills Computer Skills Communication Skills Team Work Customer Service Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work required prolonged periods of time standing, walking along with Patients, their families and visitors, and sitting at a computer for extended periods of time to perform work. May be required to push a wheelchair, bend or kneel to obtain information or to assist patients, and carry light objects such as files, clipboards, medical records, etc. Work Environment - Work is performed throughout the facility and in an office setting. The Medical Center treats veterans with a wide variety of unknown medical problems including psychiatric patients. The work environment involves the normal risks typical of an office with the additional risk of dealing with patients who may be hostile or irrational as well as occasional encounters with medically emergent patients and those with infectious diseases. Regular visits are necessary to various outpatient clinic and inpatient areas as well as administrative offices. Safety precautions are sometimes necessary. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0304 Information Receptionist - Salary Range:
$34,610 to $44,991 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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