Patient Access Manager
Job Description:
Join a world-class academic healthcare system,?as a Patient Access Manager at UChicago Medicine.
UChicago Medicine is an integrated academic and community health system with multiple primary medical facilities within the surrounding suburbs of Chicago.
Job
Summary:
Under the direction of the Executive Director, Patient Access and the Northwest Indiana Chief Administrative Officer, the Manager of Patient Access will be responsible for all the day to day operations of Patient Access for the UChicago Medicine Crown Point facility.
This includes but is not limited to, scheduling, registration, check in, insurance verification, financial counseling, admitting and the oversight of the distribution of the Medicare Important Notice The Manager of Patient Access will be expected to understand all insurance related rules and regulations provided by payers, webinars and claims, along with all forms distributed from Patient Access that require a patient signature or explanation to remain compliant with our regulatory bodies.
The Manager of Patient Access will have a very close working relationship with the Patient Financial Services area for denials, refunds, and claim issues as well as clinical leadership to assist in patient flow and throughput.
This role is expected to be a hands on day to day role working side by side as needed with the team to educate and oversee the operations for patient satisfaction and quality to optimize the facilities financial performance.
The Manager of Patient Access will also be responsible for Quality Assurance measures and KPIs set forth by the Executive Director, Patient Access or requirements of governing bodies.
The goal of this position is to ensure high quality service for patients and accuracy of information affecting both pre/post visit services.
Position Details:
Shift:
Day Work Hours:
8:
00am-5:
00pm Will need to be flexible, as hours may vary Hours per Week:
40hrs Location:
Crown Point, IN (Anticipated opening Spring 2024) Training and Onboarding will be in in the Chicagoland area around the Hyde Park, Ingalls, and/or Burr RIdge campus.
Once the Crown Point, IN location opens in Spring 2024, you will report to Crown Point, IN Essential Job Functions:
Ensures thorough monitoring, shadowing and day to day interaction with proper utilization of software or hospital operating system to generate Advanced Beneficiary Notices, patient estimates, insurance eligibility, COB forms, etc.
Understand the clinical workflow enough to monitor the bed situation, escalate scenarios as needed that impact our patient flow, revenue and patient satisfaction Have a working knowledge of Patient Financial Services to understand claims, denials, and how to identify root cause issues related to denials and the front end operations General understanding of scheduling functionality for both diagnostic, provider visits and complex service lines with a strong background in medical terminology (CPT/Diagnosis codes) Prepare reports timely as requested for Quality Denials, Point of Service collections, etc.
Establishes and/or revises patient access policies as needed in conjunction with shared services while focusing on continuous improvement and ensuring compliance with government regulations and corporate policies.
Qualifications:
Associates degree in business, healthcare or related field and/or at least 3 years of Revenue Cycle experience with working knowledge of insurance and benefits required 3 years of prior EMR (Epic) experience required Knowledgeable in medical terminology is strongly preferred.
Certificate is preferred.
Knowledgeable in diagnostic and CPT coding and guidelines is strongly preferred Knowledgeable in Microsoft Office applications strongly preferred Skills:
High degree of initiative and problem solving ability Must be able to prioritize and execute multiple tasks, with accuracy, in a high-pressure environment Must be able to demonstrate and maintain a strong customer service orientation and a commitment to excellence in a changing environment Excellent communication skills and the ability to interact with people in a variety of contexts.
Must respect patient confidentiality and interact with patients, families and other customers with courtesy, tact and discretion.
Must be strongly invested in a team oriented dynamic environment and possess ability work independently, and make decisions in the best interest of the patient and the Hospitals Ability and willingness to cooperate with co-workers, supervisors and physicians to do whatever needs to be done in order to serve the patient.
Possess the flexibility to learn and incorporate new systems and processes as technology advances.
In this role, we anticipate that you will generally work approximately 40 hours per week.
We anticipate that you will generally be scheduled to work the Day shift, between the hours of 8:
00am-5:
00pm and may be scheduled for on-call shifts.
We anticipate you will be scheduled to work between Hyde Park, Ingalls, and/or Burr Ridge during training and onboarding until the new Crown Point, IN location is opening in Spring 2024.
The days of the week that you are scheduled will be Monday through Friday and may require weekends.
Recommended Skills Administration Business Process Improvement Claim Processing Clinical Works Communication Courtesy Estimated Salary: $20 to $28 per hour based on qualifications.
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