Veterinary Office Manager
Community Vet Community Vet Crown Point, IN Crown Point, IN Full-time Full-time Estimated:
$54.
3K - $68.
8K a year Estimated:
$54.
3K - $68.
8K a year 9 days ago 9 days ago 9 days ago At Coyne Vet, our objective is simple--to offer a higher standard of veterinary medicine to pet families.
Through our hospital, we aim to combine innovation, compassion, outstanding veterinary skill, and respect for the human-animal bond to consistently provide the best possible care to the communities we serve.
We also support many local rescues and other groups to promote adoption, responsible pet ownership, and a greater dedication to animal welfare.
Each one of our employees are chosen based on their compassion, skills and in-depth veterinary knowledge.
We strive to create a nurturing, educational, and fun environment for all employees, clients, and animals who enter our doors.
We are looking for an Office Manager to be responsible for the supervision and management of the client service team.
This leadership position sets the example of elite customer service required for all hospital staff.
The Office Manager should have general veterinary medical knowledge to ensure exceptional client service is provided and that standards of care are met.
The office manager must possess excellent communication skills, and confidence to deal with stressful situations and difficult employees/clients.
Job
Responsibilities:
All duties outlined in the client service representative job description Facilitates resolution of client problems in conjunction with doctors or other staff member as appropriate Resolve financial problems with clients including collection of delinquent accounts and determination of eligibility for financial programs available.
Assist shift leaders with end-of-day procedures as needed Assist practice manager with inventory management Maintain relationships with product representatives and schedule team training as needed Manage rescue and shelter relationships - keeping an open dialogue with representatives and regularly updating the price list Assist the practice manager in accounts receivable maintenance Review charts of patients being discharged from the hospital for completeness of information Follow and enforce guidelines in the employee handbook, including proper documentation and disciplinary procedures Draft work schedules for client service team Utilize client service training program for new hires and shift leaders Organize monthly team and shift leader meetings; keep written notes of discussions and decisions Conduct interviews and assist hiring manager as needed Complete performance and compensation evaluations for all client service team members annually Attend mandatory continuing education as required Skills Needed:
Love and compassion for animals Positive attitude Ability to work well under pressure Ability to manage conflict Financial management skills Familiarity with AVMA code of ethics Excellent communication skills Multitasking and analytical skills Ability to implement/maintain AAHA standards Ability to work with computer-based veterinary software Team management experience Physical Obligations:
Able to lift and carry up to 50 pounds Endure standing and walking on hard floor surfaces for extended periods of time Able to work in noisy work conditions with sounds from animals and equipment Take safety precautions for exposure to toxins, drugs, anesthesia and radiation
Benefits:
Medical, Vision, Dental, and Life insurance offered 401k PTO and sick pay offered and increases with longevity of employment Uniform allowance Great pet care discount Friendly and compassionate work environment Coyne Veterinary Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, Coyne Veterinary Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$54.
3K - $68.
8K a year Estimated:
$54.
3K - $68.
8K a year 9 days ago 9 days ago 9 days ago At Coyne Vet, our objective is simple--to offer a higher standard of veterinary medicine to pet families.
Through our hospital, we aim to combine innovation, compassion, outstanding veterinary skill, and respect for the human-animal bond to consistently provide the best possible care to the communities we serve.
We also support many local rescues and other groups to promote adoption, responsible pet ownership, and a greater dedication to animal welfare.
Each one of our employees are chosen based on their compassion, skills and in-depth veterinary knowledge.
We strive to create a nurturing, educational, and fun environment for all employees, clients, and animals who enter our doors.
We are looking for an Office Manager to be responsible for the supervision and management of the client service team.
This leadership position sets the example of elite customer service required for all hospital staff.
The Office Manager should have general veterinary medical knowledge to ensure exceptional client service is provided and that standards of care are met.
The office manager must possess excellent communication skills, and confidence to deal with stressful situations and difficult employees/clients.
Job
Responsibilities:
All duties outlined in the client service representative job description Facilitates resolution of client problems in conjunction with doctors or other staff member as appropriate Resolve financial problems with clients including collection of delinquent accounts and determination of eligibility for financial programs available.
Assist shift leaders with end-of-day procedures as needed Assist practice manager with inventory management Maintain relationships with product representatives and schedule team training as needed Manage rescue and shelter relationships - keeping an open dialogue with representatives and regularly updating the price list Assist the practice manager in accounts receivable maintenance Review charts of patients being discharged from the hospital for completeness of information Follow and enforce guidelines in the employee handbook, including proper documentation and disciplinary procedures Draft work schedules for client service team Utilize client service training program for new hires and shift leaders Organize monthly team and shift leader meetings; keep written notes of discussions and decisions Conduct interviews and assist hiring manager as needed Complete performance and compensation evaluations for all client service team members annually Attend mandatory continuing education as required Skills Needed:
Love and compassion for animals Positive attitude Ability to work well under pressure Ability to manage conflict Financial management skills Familiarity with AVMA code of ethics Excellent communication skills Multitasking and analytical skills Ability to implement/maintain AAHA standards Ability to work with computer-based veterinary software Team management experience Physical Obligations:
Able to lift and carry up to 50 pounds Endure standing and walking on hard floor surfaces for extended periods of time Able to work in noisy work conditions with sounds from animals and equipment Take safety precautions for exposure to toxins, drugs, anesthesia and radiation
Benefits:
Medical, Vision, Dental, and Life insurance offered 401k PTO and sick pay offered and increases with longevity of employment Uniform allowance Great pet care discount Friendly and compassionate work environment Coyne Veterinary Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, Coyne Veterinary Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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